Creating Return Labels

To create a return label, open the relevant order, switch to the tab of the relevant shipping service provider and click the Add Return Label button there.
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The address data and package weight are taken from the order, but can also be adjusted individually. Once all the data is correct, click Confirm.

Afterwards, a window opens to send an email to the customer with the return label attached. This step is optional and can be skipped via Cancel. Alternatively, you can download the return label just like regular shipping labels and provide it to the customer through another channel.

Note: You can customize the corresponding email template under Settings → Email Templates → User Emails. The name of the template is as follows, depending on the shipping service provider:

You can find more information about return labels in these articles as well: