To access the products from your Shopify shop in Pickware for shipping, purchasing, and warehouse management, you can quickly and easily import them into Pickware. Below, we explain everything about importing products and their product details.

When you connect a Shopify shop for the first time, all products that exist in Shopify are automatically imported into your Pickware Admin. This also transfers the current stock at the Shopify location linked to Pickware. Depending on the number of products in your Shopify shop, this process can take up to several hours.

If you connect another Shopify shop to Pickware and sell the same products, make sure the products from the new shop have the correct/identical SKUs as the products already in your Pickware Admin. This ensures they are correctly linked and prevents duplicate products from being created during import.

All changes you make to your products in Shopify are automatically transferred to Pickware within a few minutes. This includes newly created products, changes to existing products, and newly created product variants. A manual product import is not necessary!

For products that are imported for the first time, the current stock level from Shopify is always transferred. If the product already exists in Pickware, manual stock changes in Shopify are not transferred to Pickware. If needed, the stock import (Shopify → Pickware) is available for this purpose.

If you want to manually trigger a product import for all products, for example because you have changed the priority of your Sales Channels, navigate to the Sales Channel settings in the side menu of your Pickware Admin and switch to the Product Import tab. Here, you can trigger a manual product import for each connected Shopify shop.

You can find the imported products under Products → Overview. Using the menu button (1), you can set the order of the columns as well as which columns should be shown or hidden in your overview. Using the filter icon (2), you can filter your products by various properties and specify whether all variants of a product should also be shown in the list.

You can also open your product directly in your Pickware Admin from Shopify. In the product details in Shopify, you'll find the Open in Pickware button in the More actions action menu. This button lets you open the currently viewed product directly in Pickware — without having to search for it manually.

If you open a main product, you'll land on the corresponding main product in Pickware. If you open a variant, you'll go directly to that variant in Pickware.

If the product doesn't exist in Pickware yet, it's automatically created before the detail page opens. If the product has already been imported, changes from Shopify are applied immediately — so you always see the current state.

The Open in Pickware button is only visible to users who have the corresponding permission for the Pickware app in Shopify. Check this in Shopify under Settings → Users and permissions → Users → App permissions and make sure that Pickware is enabled.

To save yourself additional clicks, you can also add an app block to the product details. To do this, scroll all the way down and click + Add block. This way you have direct access to Pickware in view.

Products from Shopify with multiple options (variant products) are also created as variant products in Pickware. All options from Shopify are created as a property in Pickware.

In the Shopify standard, up to 2048 variants per product are currently possible. The live product import always imports the first 100 variants. If you have products with more than 100 product variants, you can trigger a manual product import, as the 100-variant limit doesn't apply there.

When importing products from Shopify, the standard tax rate is applied by default in Pickware. Tax-exempt products always receive a tax rate of 0%. If you carry products with different tax rates (e.g., standard and reduced tax rate) in your range, you can use the Product Tax Assignment feature in the Sales Channel settings to specify which Shopify collections are assigned to which tax rate. You can find more on this in this article.

If you have connected multiple Shopify shops to your Pickware Admin, you can adjust the priority of your connected shops in the Sales Channel settings by moving them into the desired order using the arrows. Then save using the blue button in the top right. If you connect a new Sales Channel to your Pickware Admin, it will initially be placed and prioritized at the very bottom.

You can exclude individual product details from the product import. To do this, open the Sales Channel settings and go to the Product Import tab. Then select the product properties that should not be overwritten.

By default, a small Shopify icon is displayed next to each field name in the product properties that is maintained by the product import. If you exclude this type of information from the product import, the icon disappears accordingly.

Please also note that if you have connected multiple Shopify shops to your Pickware Admin, only the product details from the Shopify shop with the highest priority in which the product exists will be applied. If you exclude the import of individual product details for this Shopify shop, these details will not be taken from a Shopify shop with lower priority.

If you haven't excluded any properties from the product import, the following information is taken from Shopify:

Fields with this icon are maintained directly in Shopify.

For your changes to also be visible in Shopify, always make them directly in the Shopify Admin. You'll receive the following notification if you try to save such a change in Pickware.

Using the corresponding button, you can open the product directly in the Shopify Admin. Once you've saved your change there, it will be transferred to Pickware via the live product import.

In the product details you'll find the three fields Minimum order quantity, Quantity scale, and Maximum order quantity. These values apply exclusively to orders you create manually in the Pickware Admin — they are not transferred to Shopify and have no effect on orders that come in through your Shopify shop. The ? icon next to the fields gives you a corresponding note directly in the interface.