If your DATEV export aborts or reports errors, here you will find the most common error messages with their cause and solution. After you have fixed the cause, create a new export.
Where can I see the errors of an export?
If you are shown that the export has errors, you can see all errors in the detail view of the respective export under Settings → Shop → Pickware Import/Export Modul (Pickware Import/Export Module).
So that the orders are included in the next export, it is usually enough to check the individual line items and to store additional accounts in the configuration for the respective business transaction.
With our DATEV module it will also be possible in the future to create multiple exports for the same business transactions within a time range, so that the documents will be included in the next export after you adjust the configuration.
Common error messages and their solutions
Revenue account for tax rate X % could not be determined
This message appears when no revenue account is found in the DATEV configuration for a combination of shipping country and tax rate. Under Settings → Extensions → DATEV, every combination of shipping country and tax rate needs an account: either a country-specific revenue account or the default revenue account for this tax rate. Typical cases:
Shipping country and billing country differ: The tax is based on the shipping country. If the billing address is in France or Poland, for example, and the order is shipped to Germany, German tax applies, and the country-specific account for France or Poland does not apply.
Switzerland as a third country: If Switzerland is set up as a third country, the export assumes a tax-exempt export delivery. Additionally store a country-specific account for Switzerland.
New tax rate: If a country changes its tax rate, for example Romania from 19 to 21 %, you need another account for the new rate. Multiple entries per country are normal.
Save the configuration and then create a new export. To learn which account ranges exist, see How do I configure the DATEV extension?